Return Policy

At JerseyOutlet we sell NFL, NBA, MLB and NHL jerseys at wholesale prices, and many of our customers order matching sets for the whole family. Kids sizes and adult sizes often ship in the same order, which makes returns a little different from a store that only sells one size range. Here is how our return policy works.

Return window

You can return an item within 30 days of delivery. The clock starts on the delivery date shown by the tracking number on your order.

Condition of returned items

Send jerseys back unworn, unwashed and in the condition you received them. Please keep the original packaging where possible, and include the packing slip or a note with your order number so we can match the return to your order.

How to start a return

• Message us on WhatsApp or through the contact form with your order number.
• Tell us which items you are returning and whether you want a refund or a different size.
• We will reply with the return instructions. Do not ship anything back before you hear from us.

Family orders and size swaps

If you ordered matching jerseys for adults and kids and only one size is wrong, you can return just that item. There is no need to send the whole order back. If you would rather swap a size, tell us the size you need when you contact us and we will explain the next steps.

Shipping costs on returns

Return shipping is paid by the customer. Original shipping charges are not refunded. Free shipping on orders over $50 applies to the original delivery, not to return shipments.

Refunds

Once your return arrives and is checked, we process the refund to the original payment method. Your bank or card provider may take a few extra days to show the credit.

Damaged or wrong items

If a jersey arrives damaged, or if the item you received is not what you ordered, contact us within 30 days of delivery. Send your order number and a photo of the item. We will sort out the correct item or a refund.

Questions

Support is available by WhatsApp or the contact form. Checkout on our site is secure, and every order ships with a tracking number. Delivery usually takes 7-15 business days. If you are unsure whether an item can be returned, ask us before you send it back.